Perhaps you’ve noticed the drastic change in customer service from store to store? If local store management isn’t providing the best service to employees, chances are customer service is much worse than it could be. And one-time pay and benefits don’t make up for poor employee support. Here are elements that help define, through action, what it means to providing good customer service level.
Consider Their Behavior in a First Recruitment
Start with great recruiting. It’s all about hiring the perfect person for the ideal job. Maybe you’ve come across a person in a job with a crowd that didn’t get it? In case you have a project that requires individual skill and confidence, then seek the help of a positive person. You can’t teach a pessimistic person to be optimistic, and it simply won’t happen. If you are tempted to seek the help of that good-looking person with the personality of a rock to get a position in customer contact, then instead of the less attractive person, choose the smile and a wonderful word.
It’s setting performance expectations by example. The customer service version of behavior is developed. The supervisor who is too busy recognizing his customers cannot expect a high customer service level – his employees, like the supervisor, will be too busy providing exceptional customer service. It starts with knowing that each person is a top-notch member of the team and that everyone has a high service level. Successful leaders know that employee support is inclusive – they embrace everyone and include them in the group.
Give Them Training on Communicating
It’s about communicating and setting good standards, training to meet them, and demanding. Strict standards bring out the best, but also the worst. They let people know that they are in a particular place, a place that does not tolerate bad behavior—people today like to be part of that kind of company. The technician who performed the test had been with her partner for 17 decades. She was very kind and pleasant and offered exceptional solutions for the customer. Is that unique? I believe it is. I suspect she’s been in that specific area for 17 years because people have known her before, and she’s looking for more, and she’s going to get it.
Regular conversations about “How are we doing?”, sharing feedback with customers, providing ideas on how to help customers better, cross-training in various jobs all lead to better trained and qualified employees who can provide a greater amount of exceptional customer service. It is critical to evaluate the amount of customer service. Besides, it is crucial to evaluate the amount of employee service. Choose the six elements of excellent employee support and determine where your company stands. If you want to enjoy better customer service, start with more employee support.